*5% repeat customer discount for orders over £70
Sometimes, for whatever reason - you may want to return a product to us, and that's okay! If you're not happy with your product and wish to make a return you can contact our returns team on 0800 888 6161 (ext 114) or email firstname.lastname@example.org
We want you to be satisfied every time you shop with us. Our "no quibbles" guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods to the Merchant within 14 working days from receipt of the goods, you will receive a refund within 30 days of cancellation. It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold. We will not accept return of:
Most merchants will provide returns information in with the delivery note/invoice. Where you wish to return goods and do not have returns information, you can contact customer services for the returns address of the particular supplier(s) you ordered from. Whichever way, it is vital that you enclose a covering letter with the return detailing your name, full address, order number and reason for return (please also specify whether you require an exchange or refund). We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt.
Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to the merchant. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If however the goods are faulty then the postage costs will be refunded.
We charge a 15% restocking fee on all returned items, and payment for the return of the products must be paid by the customer.
In the circumstance that a product is damaged, or an order is wrong - please try to inform us within 48 hours of recieving your order.